Quick Summary
- 24-hour ship-out goal: We aim to ship orders within 24 hours, excluding holidays.
- Returns: We do not accept returns.
- Refunds: Refunds are not guaranteed, but we can review requests on a case-by-case basis.
Shipping
Every shipment leaving MaplePep.ca is evaluated individually to help ensure research materials arrive in the right condition and on time.
While we aim for a 24-hour ship-out time, timing may vary around holidays or during higher-volume periods. If you have a time-sensitive research deadline, reach out with your order details and destination so we can confirm expectations.
Returns & Refunds
We do not accept returns. Refunds are not guaranteed, but we can review requests on a case-by-case basis when you contact us with your order details.