Store Update
These pages currently focus on store policy, support, payment, shipping, and account information.
Use the public support and policy pages for the latest storefront details.
Ordering & Payment
What payment methods do you accept?
We currently accept Interac e-Transfer for store orders.
After placing an order, you will see the e-Transfer instructions and recipient details on your order confirmation screen.
Current store terms and operating details are also available on the Terms & Conditions page.
When is my order processed for shipment?
Orders are prepared for dispatch after payment is confirmed and any required order checks are completed.
Our daily order cut-off time is 2:00 PM. Orders placed after that time are processed on the next business-cycle review.
For a time-sensitive order, contact [email protected] with your order details.
Can I change or cancel an order?
If your order has not shipped yet, we can review change or cancellation requests on a case-by-case basis.
Contact [email protected] as soon as possible with your order number.
Additional policy details are on the Terms & Conditions page.
Shipping & Returns
How fast do you ship?
We aim to ship orders within 24 hours, excluding holidays and higher-volume periods.
Full details are on the Shipping & Returns page.
Do you accept returns or refunds?
We do not accept returns. Refunds are not guaranteed and are reviewed case-by-case.
Change, cancellation, and refund requests should be sent to [email protected] with your order number and issue details.
See Shipping & Returns and Terms & Conditions for the current policy.
Lab Tests & Resources
Where can I find third-party lab reports?
Visit Lab Tests to browse third-party reports linked across current catalog products.
You can also open related product pages directly from each report card.
Where can I find reconstitution and concentration tools?
Use the Resources page for the reconstitution guide and concentration calculator.
Direct tool links are available at Reconstitution Guide and Concentration Calculator.
Support
How do I contact support?
Use the Support page or email [email protected].
The support page lists the current contact number, email, and current storefront support details.
For store terms, customer information handling, and cookies, review Privacy Policy and Terms & Conditions.
How do you handle customer information and cookies?
We collect the customer information needed to process orders, communicate about an order, provide support, and maintain order records.
MaplePep.ca also stores cookies and similar browser data to keep the storefront working properly, including basic settings such as cart and checkout state.
Review the current details on the Privacy Policy page.