Privacy Policy

This policy covers the public storefront, checkout, customer support contact methods, and the cookie banner currently shown on the site.

• We collect the information customers submit when browsing the storefront, contacting support, or placing an order.
• Order-related information can include your name, email address, phone number, shipping address, billing details, and order notes.
• We also collect limited storefront and technical data such as cart contents, checkout state, language preference, and browser-side cookie choices.

• We use customer information to process orders, communicate about orders, provide support, and maintain order records.
• We use storefront and cookie data to keep the site working, remember your cart and preferences, and reduce repeated prompts during checkout.
• We may also use order and contact details to review shipping issues, cancellation requests, refund cases, or account questions.

• We share information only when it is needed to operate the storefront and complete an order.
• This can include payment providers, shipping carriers, email or messaging tools, hosting providers, and other service providers that support store operations.
• We do not publish customer information on the public storefront.

• MaplePep.ca uses cookies and similar browser storage so the storefront, cart, checkout, and language settings work correctly.
• Some cookies are essential for the site to function and may remain active even when optional choices are declined.
• If you clear cookies or block browser storage, parts of the storefront may not work as expected.

• When the cookie banner is shown, you can review and manage the cookie choices offered there.
• The cookie banner does not remove cookies or storage that are required for basic storefront, security, or checkout functionality.
• If you want to change browser-level cookie settings later, you can also do that in your browser controls.

• We keep customer and order records for as long as they are needed for store operations, support follow-up, legal compliance, or account reconciliation.
• We may update this privacy policy when storefront operations, contact methods, or cookie handling change.
• The current version published on this page is the version that applies to the storefront at the time of use.